Your IT team, backed up
Co-managed IT for businesses with their own IT person or team. We work alongside you to cover the gaps, share the load and add the skills you don’t have in-house.
When your business needs co-managed IT support
Holidays and sickness. Your IT keeps running when your IT person is away.
Leavers and vacancies. No gap while you recruit, and no panic if someone resigns.
Busy periods. Extra hands for a flood of requests or a big rollout.
Projects nobody has time for. Migrations, upgrades and office moves delivered while your team keeps the day-to-day going.
Skills you don’t have in-house. Security, Microsoft 365, networking and cloud expertise when you need it.
A second opinion. Someone to sense-check decisions and plan the next 12 months.
You stay in control, we fill in the gaps
Your IT person or team:
Know your people, systems and priorities
Handle day-to-day requests
Make the decisions that matter to the business
Stay the first point of contact for staff
Blue Spot:
Extra capacity when the workload spikes
Specialist skills on demand
Cover for absence, leavers and vacancies
Projects, escalation and a second opinion
We work with your IT person, not instead of them.
Ways we work together
Cover when you need it
A safety net for holidays, sickness and leavers, so there’s always someone who knows your setup.
Projects and specialist skills
Hours when you need them for upgrades, migrations and security work beyond your team’s capacity.
Shared responsibility
You lead and we back you up, or we take first-line and escalate to your team. We agree which works best for you.
Getting started with co-managed IT support
A conversation. A free, no-obligation call about your team, your systems and where you need backup.
Getting to know your setup. We document your environment and agree access, so we’re ready before you need us.
Agreeing who does what. Clear roles and escalation paths, so nothing overlaps and nothing falls through the gaps.
Support begins. Your team uses us as and when they need, with regular reviews to keep it working.
Frequently asked questions
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Will you take over my IT person’s role?
No. We work alongside them, in whichever way suits you. For some clients, your IT person stays the first point of contact and we step in where needed. For others, we’re the first line of support and escalate to your team when required.
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How is it priced?
It depends on how you want to work with us. We agree it up front on a free call, so there are no surprises.
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What happens if our IT person leaves?
We can step in straight away, and because we already know your systems, there’s no gap while you recruit.
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Will you need access to our systems?
Yes, with agreed, documented permissions. We set that up together at the start.
Want a second pair of hands for your IT team?
Book a technology review and we’ll show you where we can help.